---
title: "Maintenance & Support"
description: "Keep your software running smoothly"
url: https://innovativeprospects.com//services/maintenance-support
markdown_url: https://innovativeprospects.com//services/maintenance-support
lastmod: 2026-01-23
navigation:
  up: "services"
---

# Maintenance & Support

Keep your software running smoothly.

Software needs ongoing care to stay secure, performant, and valuable. We offer SLA-backed support packages that give you peace of mind and keep your application healthy.

## Support Plans

All plans are priced as a percentage of your original build cost, billed annually.

### Basic

**20% of build cost** — Essential maintenance for stable applications

- Security patches and updates
- Critical bug fixes
- Dependency updates
- Monthly status report
- Email support (48-hour response)
- Security monitoring

### Standard

**25% of build cost** — Comprehensive support for production apps

- Everything in Basic
- Performance optimization
- Minor feature enhancements
- Quarterly planning call
- Business-hour support (24-hour response)
- Backup verification
- Uptime monitoring

### Premium

**35% of build cost** — White-glove service for critical systems

- Everything in Standard
- Dedicated engineer hours
- Proactive improvements
- Bi-weekly calls
- 24/7 emergency support (4-hour response)
- On-call rotation
- Disaster recovery testing

## What's Included

### Security Updates

Prompt patching of vulnerabilities and dependency updates

### Performance Monitoring

24/7 monitoring of uptime, errors, and performance metrics

### Bug Fixes

Rapid resolution of issues discovered in production

### Feature Enhancements

Small improvements and optimizations based on your roadmap

### Strategic Guidance

Regular planning calls to align on priorities and roadmap

### Transparent Reporting

Monthly reports on what we've done and what's coming

## Frequently Asked Questions

### What does the percentage mean?

Our support plans are priced as a percentage of your original build cost. For example, a $50,000 app on the Standard plan would be $12,500/year ($1,042/month).

### What's your response time SLA?

Basic: 48 hours, Standard: 24 hours, Premium: 4 hours for critical issues. All plans include emergency support for production outages.

### Do I need a support contract?

Even well-built software needs maintenance. Without it, you'll face security risks, degraded performance, and expensive technical debt.

### Can I use my support hours for new features?

Premium plans include dedicated hours that can be used for small features. For larger projects, we quote separately.

### How do you handle emergencies?

Premium clients get 24/7 emergency support. Standard clients get business-hour support with next-day response for critical issues.

## Related Articles

- [Maintenance Planning](https://innovativeprospects.com//articles/maintenance-planning)