Maintenance & Support
Keep your software running smoothly
Software needs ongoing care to stay secure, performant, and valuable. We offer SLA-backed support packages that give you peace of mind and keep your application healthy.
Get a Support QuoteSupport Plans
Choose the level of support that fits your needs. All plans are priced as a percentage of your original build cost, billed annually.
Basic
Essential maintenance for stable applications
- Security patches and updates
- Critical bug fixes
- Dependency updates
- Monthly status report
- Email support (48-hour response)
- Security monitoring
Standard
Comprehensive support for production apps
- Everything in Basic
- Performance optimization
- Minor feature enhancements
- Quarterly planning call
- Business-hour support (24-hour response)
- Backup verification
- Uptime monitoring
Premium
White-glove service for critical systems
- Everything in Standard
- Dedicated engineer hours
- Proactive improvements
- Bi-weekly calls
- 24/7 emergency support (4-hour response)
- On-call rotation
- Disaster recovery testing
What's Included
Security Updates
Prompt patching of vulnerabilities and dependency updates
Performance Monitoring
24/7 monitoring of uptime, errors, and performance metrics
Bug Fixes
Rapid resolution of issues discovered in production
Feature Enhancements
Small improvements and optimizations based on your roadmap
Strategic Guidance
Regular planning calls to align on priorities and roadmap
Transparent Reporting
Monthly reports on what we've done and what's coming
Frequently Asked Questions
Need Ongoing Support?
Let's keep your software running smoothly for years to come.
Book a Consultation
